SHIPPING
Shipping Policy & Processing Times
All orders are usually processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with a tracking number (if this applies to you). Processing times are in addition to shipping times.
Please note, there may be additional delays due to a high volume of orders, postal strikes or other contributing factors. Rest assured we will always do our utmost best to have your package(s) delivered within a reasonable timeframe, but please be aware that some delays may be outside of our control.
Customer will be responsible for paying any additional VAT, duty, taxes, customs duty, import/export fees, handling fees, and monies owed as a result of their purchase.
Domestic Shipping (UK Mainland & NI)
TRACKED DELIVERY | 1-3 Business Days (+ processing time)
£4 Per Order - Flat Rate
International Shipping (Europe)
TRACKED DELIVERY | 1-4 Weeks (+ processing time)
£15 Per Order - Flat Rate
Worldwide Shipping (The Rest Of The World)
TRACKED DELIVERY | 1-4 Weeks (+ processing time)
£25 Per Order - Flat Rate
RETURNS
Returns & Exchanges
Currently, we don’t accept returns or exchanges. The only exception is for a faulty or defective item. In which case you (the customer) must make us immediately aware of the fault (within 48-hours of receiving the product(s)). If your purchase was a gift, you (the customer) must liaise with us directly - we will not discuss your purchase with any third party.
In the event that your order arrives damaged in any way, please email us as soon as possible (within 48-hours of receiving the products) at thenobleldn@gmail.com with your order number and detailed photos of the item’s condition. We address these on a case-by-case basis but will endeavour to work towards a satisfactory solution.
Please be aware that we may also require you to return the product to us for inspection.
Should we accept that the item’s condition was not up to our standard, we will be happy to replace the item and cover the shipping cost for this replacement item (via our preferred and selected shipping provider). Alternatively, we can offer you store credit, to the value of the faulty item.
If you have any further questions, please don't hesitate to contact us at thenobleldn@gmail.com.